These are the terms and conditions on which The Nelson Online Store supplies products to you, whether in person or by phone, via our website (thenelsonipswich.co.uk).

By placing an order, you agree to be to these terms and conditions. If you have any questions relating to these terms and conditions please contact us before you place an order.

Your use of our site, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.


The Nelson Online Store is operated by Jolly Good Pubs Ltd (“we”, “our” or “us”). We are registered in England and Wales under company number 11225366 at Units 4 & 5 Waldringfield Road, Brightwell, Ipswich, Suffolk, England, IP10 0BJ. You can contact us via post The Nelson, 81 Fore Street, Ipsiwch, Suffolk, IP4 1JZ, email info@thenelsonipswich.co.uk or phone 01473 407510.


You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our site, you will be presented with confirmation on your screen that your order has been received and accepted. This is confirmation that the contract has been.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that where you have placed your order for collection, you have ordered for the correct night and location.

If you place an order in person, your contract will be formed when you receive your receipt of purchase.

You should check your order confirmation email carefully before travelling to collect your order. Please contact us straight away if there are any errors or mistakes with your order, or if you wish to cancel your order.


All products are subject to availability. In most cases we will offer an alternative for any out-of-stock item.

We do not use nuts in our products, however, some ingredients are produced in kitchens and factories that handle nuts.

The Nelson is a busy working environment and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone us and inform your order-taker of your allergies.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.

Some products may have been previously frozen.

Our pizzas are handmade to order with fresh dough. The images of our products contained on our menus and site are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the bases can vary and products you order may vary slightly from those images.

We strive to build and maintain an excellent reputation for on-time collection. However, unfortunately, things do not always go to plan and factors outside of our control may occasionally prevent us from achieving this.


You have the right to cancel an order by telephoning us until either:

in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be collected; or

in the case of same day orders, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, depending on the timings and circumstances we reserve the right to charge the full price of the order and no refund will be due to you.

In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.

Prices include VAT


These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us whether oral or in writing.


We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.


The Food Hygiene Rating is retrieved from Food Standards Agency live data via the Food Hygiene Rating API.